Amazon Lex

Amazon Lex is a highly advanced AI service on the AWS (Amazon Web Services) platform specifically built for developing conversational interfaces into applications. Using automatic speech recognition (ASR) and natural language understanding (NLU) technologies, Amazon Lex effectively translates spoken and written language into tangible programmatic actions. Developers can utilize Lex to design and rapidly deploy chatbots or conversational agents to interact with users over mobile, web or IoT applications, in an intuitive human-like manner. Such interactions range from fulfilling simple requests like weather updates and booking appointments to more complex interactions like accessing databases or managing IoT devices. The key business value of Amazon Lex is its ability to allow businesses to drive customer engagement and operational efficiency, while keeping development cost at a minimum.